Customer Service Done Right  
Cutting the grass on Tuesday evening, dunderhead me forgot to screw the gas cap on the mower* and, thus, it came off and I ran over it, rendering it unusable; shot it across the street, too. I was able to finish the front and then went to Sears Hardware to see if they had a replacement in stock. They didn't. So, the next morning I went to the Sears Service center in Phillipsburg and they didn't have one either. I was about to order one when one of the guys said to hold on and he would check a few old mowers in the back that were going out for scrapping or being held for parts. A minute later he came back with the same cap. I offered to pay for it but he said no. What an excellent example of customer service!


*This is highly odd for me as I tend to be obsessive-compulsive about things like that; doors locked, things that need to be tightened actually being tightened and fastened correctly, pen caps on, closet doors closed, oven off, coffee maker off, efficient refrigerator organization, newspapers neatly stacked before being bundled, money organized by denomination and facing the same way, etc.

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